1. Guarantee

We stand by the exceptional quality of our USDA Prime meat products. 

If you're not completely satisfied with your first, single-box delivery, simply reach out within seven (7) days for a full refund. Your satisfaction is our top priority, and we’re committed to delivering only the finest, premium cuts every time. 

This guarantee applies only to first-time customers on your initial, single-box purchase (subscription or one-time) and is intended to give you peace of mind and allow you to try our products risk-free. Please note that our guarantee is designed for genuine quality concerns, as we are a small business committed to maintaining the integrity of our premium offerings. We ask that when you reach out to us you provide photos and a detailed description of your quality problem along with your order number. Thank you for understanding and supporting our commitment to quality.

2. Returns

We do not accept returns because MeatWorks ships perishable products that can’t be restocked or resold. We do, however, issue refunds for reasons covered under our refund policy below.

3. Refunds

The following reasons ARE covered under our refund policy:

• Missing items (i.e. didn’t receive what you ordered)

• Damaged items (unrelated to the carrier)

• Late delivery or improper handling caused by carrier, resulting in thawed items

The following reasons are NOT covered under our refund policy:

• Unable to deliver due to incorrect address

• Late delivery due to incorrect address

• Inability to retrieve your order on the guaranteed delivery date 

A note on shipping addresses:

We cannot guarantee delivery of an order placed using a business address. If your package is delivered to a business that is closed, the courier will not deliver the package until the following business day, which means your order may defrost. 

If you're not completely satisfied with your MeatWorks order for a reason covered under our refund policy, please contact support@meatworks.com within seven days of receipt. We'll happily review your order and offer an appropriate resolution. Resolutions to reported issues may include the replacement of the product in question, credit towards your next box, or a partial/full refund. Since we're not able to physically assess the product, we will ask that you provide photos of the product label and the damage reported.

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.